TERMS

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Effective Date: 04/01/2025

Welcome to Oasis Veterinary Clinic Mombasa! By using our services, scheduling appointments, and visiting our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing or using Oasis Veterinary Mombasa‘s website or services, you agree to abide by these Terms of Service, our Privacy Policy, and any additional terms and conditions that apply to specific services or products we offer. If you do not agree with these terms, please do not use our services or website.

2. Services We Offer

We provide veterinary care for pets, including but not limited to:

  • Routine health check-ups

  • Vaccinations

  • Pet dental care

  • General surgery

  • Emergency care

  • Pet boarding and grooming services

  • Pet training and behavior consultation

  • Parasite control and prevention

Our team of professional veterinarians and staff is dedicated to offering the best care possible for your pets.

3. Appointment Scheduling and Cancellations

  • Appointments: To schedule an appointment, you may use our website, phone, or in-person visits. You agree to provide accurate and up-to-date information when booking appointments.

  • Cancellations: We kindly request at least 24 hours’ notice for appointment cancellations or rescheduling. Late cancellations or missed appointments may incur a fee.

4. Payment and Fees

  • Charges: All services provided by Oasis Veterinary Mombasa are subject to applicable fees. Fees will be disclosed to you prior to the services being rendered.

  • Payment Methods: We accept payments via cash, debit/credit cards, and other methods as specified by our clinic.

  • Late Payments: If you fail to pay for services rendered, Oasis Veterinary Mombasa reserves the right to suspend or refuse future services until payment is made in full.

5. Pet Care and Owner Responsibility

  • Owner Responsibility: You agree to provide accurate and complete information about your pet’s medical history, behavior, and health status to ensure we can deliver the best care possible.

  • Emergencies: In the case of emergency situations, Oasis Veterinary Mombasa will make every effort to provide timely care, but we cannot be held liable for delays or outcomes due to unforeseen circumstances.

  • Liability: While we strive to provide the highest standard of care, you understand that the treatment of animals is not an exact science. You acknowledge that unforeseen complications may arise during treatment, surgery, or any medical procedure, and you accept full responsibility for any outcomes.

6. Use of Our Website

  • Website Access: You are granted a limited, non-exclusive, and revocable license to access and use our website for personal, non-commercial purposes. You may not use our website in any way that violates applicable laws or regulations.

  • Prohibited Use: You agree not to use our website to:

    • Post or transmit any unlawful, harmful, or offensive content

    • Attempt to disrupt, damage, or gain unauthorized access to our website

    • Use our website for any commercial purpose without prior written consent

7. Privacy and Data Protection

We are committed to protecting your privacy. Your use of our website and services is governed by our Privacy Policy. By using our services, you consent to the collection, use, and sharing of personal information as outlined in our Privacy Policy.

8. Third-Party Links and Services

Our website may contain links to third-party websites or services. These links are provided for your convenience, and we do not endorse or have control over these third-party websites. We are not responsible for the content, privacy practices, or services offered by third parties.

9. Disclaimers and Limitations of Liability

  • Disclaimers: Oasis Veterinary Mombasa provides veterinary care with the utmost care and expertise. However, we make no guarantees regarding specific outcomes, and the results of any treatment or procedure may vary.

  • Limitation of Liability: Oasis Veterinary Mombasa will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. In no event will our liability exceed the total fees paid for the service in question.

10. Changes to These Terms

Oasis Veterinary Mombasa reserves the right to modify or update these Terms of Service at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to periodically review these terms to stay informed of any changes.

11. Termination of Services

Oasis Veterinary Mombasa may suspend or terminate your access to our services or website if we believe you have violated these Terms of Service, engaged in illegal activities, or caused harm to our clinic or its reputation. You may also terminate your relationship with us at any time by discontinuing the use of our services.

12. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of the Republic of Kenya. Any disputes arising from these terms shall be resolved through amicable discussions or, if necessary, through binding arbitration in accordance with the laws of Kenya.

13. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us at:

Oasis Veterinary Clinic Mombasa
[Kiembeni Estate – First Exit to the Right Opposite Co-Op Bank, from Bamburi Cement Factory]
Email: [hello@oasisveterinaryclinic.co.ke]
Phone: [0740321817]