Effective Date: 04/01/2025

At Oasis Veterinary Clinic Mombasa, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or interact with our services.

Information We Collect

We may collect the following types of information when you use our services or visit our website:

• Personal Information: Name, address, email address, phone number, and other details you provide when scheduling appointments, making inquiries, or filling out forms.

• Pet Information: Details about your pet(s), including breed, age, medical history, and other relevant health information for treatment purposes.

• Usage Data: Information about how you interact with our website, including IP addresses, browser types, pages visited, and time spent on our site.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our veterinary services.

• To communicate with you regarding your appointments, treatments, and inquiries.

• To personalize your experience on our website.

• To send promotional emails (if you have opted in).

• To ensure the security and functionality of our website.

Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Sharing Your Information

We do not share your personal information with third parties except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing veterinary services (e.g., payment processors).

• Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, protect our rights, or ensure the safety of our clients.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These cookies collect information to improve website functionality, analyze usage patterns, and personalize content.

You can control cookie settings through your browser preferences. However, disabling cookies may affect your user experience.

Your Rights

You have the right to:

• Access, update, or correct your personal information.

• Request the deletion of your personal data.

• Opt out of receiving promotional emails at any time by clicking the unsubscribe link in the emails.

To exercise these rights or for any privacy-related questions, please contact us at [hello@oasisveterinaryclinic.co.ke].

Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to periodically review this policy to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Oasis Veterinary Clinic Mombasa
[Kiembeni Estate – First Exit to the Right Opposite Co-Op Bank, from Bamburi Cement Factory]
Email: [hello@oasisveterinaryclinic.co.ke]
Phone: [0740321817]